Family Cover allows for two(2) Adults, meaning you and your Spouse, and for up to three(3) of your Children to be covered. Any additional Children may be added on to your policy, as per the prescribed rates. Addition Children may be your biological Children, Adoptive or Children for whom you are the Legal guardian.

You, or your family member may do so via the app, by making use of the buttons allocated for each service, via Whatsapp on 083 352 7860, or you may call in on 010 271 4786

Yes. All incidents, or services required, MUST be accessed via our Client Services Centre. This is to ensure that the relevant services are coordinated and for guarantees to be activated, for you to receive the appropriate care.

Yes, they will need to have your information on hand, for your membership to be verified and to request assistance on your behalf.

You may contact our Client Service Centre on 010 271 4786, or via SMS on 083 352 7860 or via email on  clientservices@emergivac.dezignitdev.co.za

Cover and Benefits are limited to the Borders of South Africa.

EMERGIVAC Client Services Centre, will first seek to recover or settle any claims, for any services or treatment provided, from the Client’s Medical Aid Plan should the terms of their Medical Aid Plan allow, failing which the relevant amounts will be recovered or settled through their EMERGIVAC plan, subject to the applicable cover limits or benefit amounts available.

This service is for added security for you and your family and is not limited to your home. You will have access to this service anywhere in the country, should you find yourself in a vulnerable position.

We will always endeavour to transport you to the closest private medical facility. This may also be determined by the circumstances, whereby a Member may require immediate medical care, in the shortest possible period of time, and if a Public facility is the closest, the Member will be taken to this facility to be stabilized, before being transported to a private facility.

You or next of kin will be notified of this and, should you or family not have the relevant funds available to continue your treatment at that facility, EMERGIVAC will arrange for you to be transported to a public facility to continue with the relevant treatment.

You will still enjoy cover from EMERGIVAC and you are to simply contact our Client Services Centre, by means of the App, who will then despatch Paramedics to assess your condition, if they are unable to treat you themselves, they will transport you to the nearest medical facility, either for treatment in the Casualty room or for in-hospital treatment.

EMERGIVAC handle the payments directly with the relevant medical facility, upon assessment of the claim and as per the relevant Cover Level and/or available funds. Any shortfall amounts will be for your account and will need to be paid directly by you to the medical facility or service provider.

No. A Member will only be airlifted from the scene of the incident, after being assessed by the relevant medical personnel and only if their condition falls within pre-determined, evidence based, best practice medical criteria.

Should a Member pass away outside (in excess of 180 km) of their residential town, from their usual residence, arrangements will be made to repatriate the mortal remains to the residential town.

This refers to an unexpected or unforeseen event, which resulted in physical injury such as, but not limited to, a Motor Vehicle Accident, Armed Robbery or a simply fall at home.

The Member will be responsible for any amount in excess of R5,000.

Benefits are limited to R10,000 per Annum, with a maximum of R5,000 per incident. You can have 2 incidents at R5,000 each or 4 incidents at R2,500. However, the maximum for a single incident will always be R5,000.

You will be evacuated to the nearest medical facility for immediate stabilization and treatment. If necessary and only if you are cleared by the attending doctor, will you be transferred to the closest private hospital to your location.

Your emergency call will be routed to our Control Centre where an agent will get in touch with you. Our Control Centre will then locate and dispatch the closest assistance service to your location.